At UniquExperience, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a booking or inquiry
- Subscribe to our newsletter
- Contact us for support
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone, address)
- Travel preferences and requirements
- Payment information (processed securely through third-party providers)
- Identity documents for travel bookings
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process bookings, provide travel services, and fulfill your requests
- Communication: To respond to inquiries, send confirmations, and provide customer support
- Personalization: To customize your experience and recommend relevant travel packages
- Marketing: To send promotional materials and newsletters (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Analytics: To analyze website usage and improve our services
- Security: To detect and prevent fraud and unauthorized access
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Hotel and transportation bookings
- Email marketing services
- Website analytics
- Customer support
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and safety
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
