Terms & Conditions

1. Acceptance of Terms

By accessing and using the UniquExperience website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Definitions

• "Company" refers to UniquExperience Travel Services
• "Services" refers to travel booking, tour packages, and related services
• "User" refers to any individual who accesses or uses our services
• "Booking" refers to any reservation made through our platform

3. Booking and Payment Terms

3.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices are subject to change without notice until booking is confirmed
• A booking is confirmed only upon receipt of payment and written confirmation
• All personal information must be accurate and complete

3.2 Payment Terms

• Payment must be made in Indian Rupees (INR)
• Advance payment of 25-50% is required to confirm booking
• Full payment must be completed before travel date
• We accept credit cards, debit cards, and bank transfers
• All payments are processed through secure payment gateways

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

• 30+ days before travel: 10% cancellation fee
• 15-29 days before travel: 25% cancellation fee
• 7-14 days before travel: 50% cancellation fee
• Less than 7 days: 100% cancellation fee (no refund)
• Refund will be: credited in 7 business days

4.2 Cancellation by Company

We reserve the right to cancel any booking due to:

• Natural disasters or force majeure events
• Government restrictions or advisories
• Insufficient bookings for group tours
• Safety concerns

In such cases, full refund will be provided or alternative arrangements offered.

5. Travel Documents and Requirements

• Valid photo identification is required for all travelers
• Customers are responsible for obtaining necessary permits and documents
• Foreign nationals must carry valid passport and visa
• Medical certificates may be required for certain destinations
• Travel insurance is recommended for all bookings

6. Liability and Responsibilities

6.1 Company Liability

• We act as intermediaries between customers and service providers
• Our liability is limited to the cost of services booked
• We are not liable for delays, cancellations by third parties
• We are not responsible for personal injuries or property damage
• Force majeure events are beyond our control

6.2 Customer Responsibilities

• Provide accurate and complete information
• Arrive on time for all scheduled activities
• Follow local laws and customs
• Respect other travelers and local communities
• Take care of personal belongings

7. Changes and Modifications

• Itinerary changes may be necessary due to weather or local conditions
• Customer-requested changes are subject to availability and additional costs
• Changes within 7 days of travel may not be possible
• We reserve the right to substitute hotels or services of similar standard

8. Health and Safety

• Customers must disclose any medical conditions or dietary requirements
• Travel insurance with medical coverage is strongly recommended
• We are not liable for health issues arising during travel
• Customers travel at their own risk
• Follow all safety guidelines provided by guides and operators

9. Intellectual Property

• All content on our website is protected by copyright
• Unauthorized use of our content is prohibited
• Our trademarks and logos are protected
• Customer reviews and photos may be used for promotional purposes

10. Privacy and Data Protection

• Customer information is collected and used as per our Privacy Policy
• Personal data is shared only with relevant service providers
• We implement security measures to protect customer data
• Customers have rights regarding their personal information

11. Dispute Resolution

• Any disputes will be resolved through negotiation first
• Unresolved disputes will be subject to arbitration
• Courts in Lucknow, Uttar Pradesh have exclusive jurisdiction
• Indian law governs these terms and conditions

12. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Government actions or restrictions
• War, terrorism, or civil unrest
• Pandemic or health emergencies
• Transportation strikes or disruptions

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms and Conditions, please contact us: